Method and apparatus for assigning and provisioning VOIP services

ABSTRACT

A method, system, and computer usable program product for assigning and provisioning VOIP services are provided. A data processing system receives an order for the VOIP service and information about virtual inventory. The data processing system may create a provisioning command including provisioning information for provisioning a telecommunication line according to the order and send the provisioning command to a provisioning system, create a porting command including porting information for porting the phone number in the order if porting a phone number and send the porting command to a porting system, create a registration command including user information for registering a user and send the registration command to a web portal, create a setup command including the user information for creating an account for the user and send the setup command to a customer management system. The data processing system may then complete the order for the VOIP service.

BACKGROUND

1. Field of the Invention

The principles of the present invention relate generally to an improvedtelecommunication system, and in particular, to configuringtelecommunication services. Still more particularly, the principles ofthe present invention relate to a method, apparatus, and computer usableprogram product for assigning and provisioning VOIP services.

2. Description of the Related Art

Telecommunication involves two or more communication devicescommunicating with each other using a communication network For example,two telephones may be able to communicate with each other using atelecommunication network called public switched telephone network(PSTN. PSTN is primarily a voice telecommunication network for enablingtelephone-based telecommunication between two or more parties.

The term “communication devices” describes a collection of all devicesused for telecommunication. For example, a communication device can bethe familiar telephone, a computer with a telecommunication enablingsoftware application, a telephone-like device that works over datanetworks instead of a plain old telephone system (POTS) line, a wirelessor cellular phone, or any other device used for telecommunication. Acommunication device is any one of these or other similar devices.

VOIP is a telecommunication method for transmitting voice communicationsover a data network, such as the Internet. Common VOIP implementationsare in telephony where telephone conversations are partly carried overthe Internet from a caller telephone to a called telephone. A VOIP callis a voice call connected using VOIP technology. VOIP data is the datathat represents the voice signals in a voice call that is connectedthrough VOIP systems.

Data networks are broadly categorized into two categories—local areanetwork (LAM and wide area network (WAN. A LAN is a data network thatconnects a few data processing systems, generally within a home or anoffice. A WAN is a data network that connects several LANs and dataprocessing systems together, generally across cities, countries, andcontinents. The Internet is an example of a WAN, whereas a homenetworking is an example of a LAN.

Various communication devices are capable of communicating with eachother using a variety of networks. Some communication devices are ableto communicate over PSTN, other communication devices communicate overwired or wireless LANs and WANs, such as a VOIP enabled telephone.Presently, a communication device capable of communicating on one typeof network may be able to communicate with another communication devicecapable of communicating on another type of network by usingintermediate data processing systems for connecting the communicationdevices operating on dissimilar networks. These intermediate dataprocessing systems are commonly known as gateways, and they bridgedifferent types of networks in the path from a caller communicationdevice to a called communication device.

Several events occur when a user orders a new telephone service. Forexample, a telephone number is assigned to the user, equipment isinstalled, and system resources of the telecommunication serviceprovider are provisioned to provide services to the new user andtelephone number. A telecommunication service provider, or simply a“provider,” is an entity that provides, supports, and services atelecommunication network and other infrastructure to enablecommunication devices to communicate with each other.

SUMMARY

To reduce the errors and inefficiencies in manual processes used indeploying VOIP services, the illustrative embodiments provide a method,system, and computer usable program product for assigning andprovisioning VOIP services. In one embodiment, a data processing systemreceives an order for the VOIP service. The data processing system alsoreceives information about virtual inventory. The data processing systemmay create a provisioning command including provisioning information forprovisioning a telecommunication line according to the order and sendsthe provisioning command to a provisioning system. If porting a phonenumber, the data processing system may create a porting command,including porting information for porting the phone number according tothe order, and send the porting command to a porting system. The dataprocessing system may further create a registration command, includinguser information for registering a user according to the order and sendthe registration command to a web portal. The data processing system mayfurther create a setup command, including the user information forcreating an account for the user according to the order, and send thesetup command to a customer management system. The data processingsystem may then complete the order for the VOIP service.

BRIEF DESCRIPTION OF THE DRAWINGS

The novel features believed characteristic of the illustrativeembodiments are set forth in the appended claims. The illustrativeembodiments, however, as well as a preferred mode of use, will best beunderstood by reference to the following detailed description of anillustrative embodiment when read in conjunction with the accompanyingdrawings, wherein:

FIG. 1 depicts a block diagram of a telecommunication system in whichillustrative embodiments maybe implemented;

FIG. 2 depicts a block diagram of an exemplary VOIP system as presentlyused by providers in which the illustrative embodiments maybeimplemented;

FIG. 3 depicts a block diagram of a VOIP system in accordance with anillustrative embodiment;

FIG. 4 depicts a component level block diagram of a VOIP repositorysystem (VIPR) in accordance with an illustrative embodiment;

FIG. 5 depicts a block diagram of interactions amongst various legacysystems, VOIP systems, and the VOIP repository system in accordance withan illustrative embodiment; and

FIG. 6 depicts a flowchart of a process of assigning and provisioning aVOIP service in accordance with an illustrative embodiment.

DETAILED DESCRIPTION OF THE DRAWINGS

A provider typically has a number of systems for supporting new andexisting users of telecommunication services. For example, a providermay have a system that manages the user accounts, a system that keepstrack of available capacity and resources for adding new users, a systemthat enables technical support personnel to assist in resolving aproblem with telecommunication services, and many other systems.

These systems have been developed, deployed, and used particularly fromthe point of view of adding and managing PSTN based telecommunicationservices. A PSTN based telecommunication service is a telecommunicationservice that uses PSTN equipment and infrastructure for its functioning.PSTN based telecommunication services are also known as PSTN services.Providers have customized these systems to fit their specific productofferings so long as those products have involved PSTN basedtelecommunication services.

VOIP services have become increasingly popular as an alternative to PSTNbased telecommunication services. VOIP services are telecommunicationservices provided at least in part using VOIP networks. One of thereasons for their popularity is that VOIP telecommunication servicesappear to the users as virtually indistinguishable from PSTN basedtelecommunication services from a user's point of view. For example, aVOIP telephone appears to work the same way as a PSTN telephone to auser. For either type of service, the user's equipment, the telephone,is the same, the telephone numbers look and work in the same manner, andthe user's actions required for making a call are also the same.

However, the illustrative embodiments recognize that even though the twotypes of telecommunication services may appear to be similar, the VOIPinfrastructure is significantly different from the PSTN infrastructure.For example, where an inventory of PSTN numbers that are available foradding a new user is limited by the physical location of the user, VOIPnumbers have no such limitation. A VOIP number associated with onelocation can be assigned to a user in a completely different location.As another example, PSTN services include service features, such ascall-waiting, caller ID, voicemail, call-forwarding, and other commonservice features, that have to be managed by the provider on behalf ofthe user. In contrast, the same service features when offered as VOIPservice features can be self-managed by the user.

The illustrative embodiments further recognize that the VOIPinfrastructure is significantly different from the PSTN infrastructurein the assignment of virtual inventory and the provisioning of thesystem resources VOIP service. Virtual inventory is an inventory ofvirtual items that is consumed in configuring a new VOIP service.Telephone numbers available for assignment to the new service is oneexample of virtual inventory. Data storage space available for assigningto the new service for voicemail and other service features is anotherexample of virtual inventory. Many other similar resources are includedin a virtual inventory.

The illustrative embodiments recognize that presently, systems that havebeen developed and used for assigning and provisioning PSTNtelecommunication service are configured on an ad-hoc basis fordeploying VOIP telecommunication services. The systems that have beendeveloped and used for assigning and provisioning PSTN telecommunicationservices are called legacy systems.

The illustrative embodiments further recognize that using PSTN systemsfor assigning and provisioning VOIP services in this manner involvesmany manual operations. Especially, the manual operations are presentlyneeded where the systems are incompatible with VOIP methods ofassignment and provisioning, or where the systems cannot translate aVOIP order in terms of PSTN order so that a PSTN assignment andprovisioning system will understand the VOIP service order correctly.These manual operations can be a source of errors, inaccuracies, delays,and inefficiencies in assigning and provisioning VOIP services. A VOIPorder is an order for a new VOIP service, changing an existing VOIPservice, or disconnecting a VOIP service. Similarly, a PSTN order is anorder for a new PSTN service, changing an existing PSTN service, ordisconnecting a PSTN service.

Therefore, the illustrative embodiments provide a method, system, andcomputer usable program product for assigning and provisioning VOIPservices. The method, system, and computer usable program product of theillustrative embodiments may reduce or eliminate one or more manualoperations described above. Thus, the method, system, and computerusable program product of the illustrative embodiments may improve theaccuracy and efficiency of assigning and provisioning VOIP services inan environment that may include legacy systems.

With reference to the figures, and in particular with reference to FIG.1, exemplary diagrams of data processing environments are provided inwhich illustrative embodiments may be implemented. FIG. 1 is notintended to assert or imply any limitation with regard to theenvironments in which different embodiments may be implemented. Manymodifications to the depicted environments may be made.

FIG. 1 depicts a block diagram of a telecommunication system in whichillustrative embodiments may be implemented. A telecommunication system100 includes a phone 102 that may connect to one or more networks. Aphone is a communication device. In one embodiment, phone 102 may be afamiliar telephone equipment commonly used in homes. In anotherembodiment, phone 102 may be a software application, such as a softphone application, running on a data processing system, such as avoice-enabled application running on a computer. In other embodiments,phone 102 may be any other device, system, subsystem, application, or acombination thereof suitable for voice communications.

VOIP adapter 104 is an electronic device that can connect to phone 102,and convert the voice signals to and from phone 102 into data that canbe processed for connecting a VOIP call. In one embodiment, phone 102and VOIP adapter 104 may be combined into one integrated device, formingphone 102.

A VOIP system 106 is representative of the entire VOIP system that aVOIP provider uses for providing VOIP services. VOIP system 106 mayinclude a VOIP gateway and many other systems and equipments, includinglegacy systems as described above, all of which together enable a VOIPprovider to assign, provision, and provide VOIP services. Phone 102communicates with VOIP system 106 over a data network 108. Data network108 is a VOIP network as described above. An example of data network 108is the Internet.

For completing VOIP calls, such as a VOIP call originating from phone102, VOIP system 106 communicates with providers of regular telephoneservices, such as PSTN providers, as well as other VOIP providers. FIG.1 depicts VOIP system 106 in communication with a PSTN provider's PSTNsystem 110. VOIP system 106 may communicate with PSTN system 110 using adedicated communication link 112, or using Public data network 108. PSTNprovider's system 110 uses a PSTN network 114 for completing the callthat originated as a VOIP call from phone 102 to a phone 116. Phone 116is also a communication device as described above with respect to phone102. A dedicated communication link such as dedicated communication link112, is a telecommunication link configured for enabling communicationonly between predetermined parties.

Likewise, a call originating from phone 116 can be completed at phone102 by traversing VOIP system 100 in order from phone 116 to phone 102.FIG. 1 depicts only schematic components involved in telecommunicationsystem 100. Several other components, devices, systems, andinterconnects may be present in a typical VOIP system but are not shownin FIG. 1 for clarity of the description.

With reference to FIG. 2, this figure depicts a block diagram of anexemplary VOIP system as presently used by providers in which theillustrative embodiments may be implemented. VOIP system 200 maybeimplemented using VOIP system 106 in FIG. 1.

VOIP system 200 includes order management system 202, also known as aservice order entry system (SOE). SOE 202 allows a provider to acceptorders for new telecommunication services, such as an order for a newVOIP service. Provisioning system (PSP) 204 provisions the provider'sresources for a newly ordered telecommunication service. Customermanagement system (CBS) 206 manages user accounts and informationrelated to the users of the provider's services.

VOIP system 200 further includes gateways and switches 208, which enableVOIP system 200 to communicate with other providers over one or morenetworks. Billing system 210 may be an accounting system for trackingusage of the provider's services by the users and tracking accountspayable and accounts receivable information. Technical support systemand other systems 212 may be other systems in VOIP system 200, or may bea combination of systems, such as SOE 202, PSP 204, CMS 206, etc., thatmay be used for providing technical support to the users, and otherpurposes. Note that only a few of the several systems that can exist ina VOIP system are depicted in FIG. 2 for clarity of the description. Forexample, VOIP system 200 may also include a capacity panning system, aninventory management system, order fulfillment system, and databases.

Furthermore, each of the depicted systems may be a legacy system that aprovider may use for assigning and provisioning VOIP services. Manualprocesses 214 are processes that a provider presently uses for assigningand provisioning VOIP services. For example, SOE 202, a legacy system,may be able to communicate with PSP 204, also a legacy system, for aPSTN order without manual processes 214. The same exemplary legacysystems use manual processes 214 for communicating with each other forassigning and provisioning a VOIP order.

With reference to FIG. 3, this figure depicts a block diagram of a VOIPsystem in accordance with an illustrative embodiment. VOIP system 300may be implemented using VOIP system 200 in FIG. 2 in conjunction withadditional components according to the illustrative embodiments asdescribed below.

Order 302 may be a VOIP order. SOE 304 may be an order managementsystem, such as SOE 202 in FIG. 2. SOE 304 may include a user interfacecomponent for order entry, a user interface component for ordertracking, a component, such as an order routing system, fordistinguishing a PSTN order from a VOIP order and handling the two typesof orders accordingly. These and other components are not shown in thehigh level view of SOE 304.

If order 302 is a PSTN order, legacy SOE 304 may communicate with alegacy vacant number database 306, which is an inventory of availabletelephone numbers from which to assign a telephone number for order 302.Vacant number database 306 may be a relational database, anobject-oriented database, a flat file, an index file, or any other typeof data storage suitable for this purpose.

Additionally, when order 302 is a PSTN order, legacy SOE 304 maycommunicate with order fulfillment system 308 for procuring, shipping,and assigning the equipment needed for the PSTN service according toorder 302. Some other exemplary legacy systems that may exist in VOIPsystem 300 are depicted in FIG. 3. Central office dial administrationreporting system (CODARS) 310 is a system that administrates thetelephone numbers and network equipment, and manages their records. Inone embodiment, CODARS 310 may include vacant number database 306, andmay act as the inventory of available telephone numbers as well. CMS 312may be CMS 206 in FIG. 2. PSP 314 maybe PSP 204 in FIG. 2. PSP 314 maycommunicate with switch 316, which may be one or more gateways andswitches 208 in FIG. 2. Technical support system 318 may be one or moreof technical support system and other systems 212 in FIG. 2.

May other legacy systems may exist in VOIP system 300, and many otherinter-system interactions may occur when order 302 is a PSTN order.Those other interactions are not depicted, but are readily conceivablefrom this disclosure.

Furthermore, a legacy system may have one or more components that havebeen developed for handling VOIP services. Present implementations ofinteractions between the legacy systems, and their components forhandling VOIP services may use manual processes, such as manualprocesses 214 in FIG. 2.

In accordance with an illustrative embodiment, VOIP repository system310 (VIPR) facilitates the interactions among various legacy systems,VOIP components of the various legacy systems, and new systems specificto VOIP services. VIPR 320 creates, manages, verifies, supports,coordinates, and tracks such interactions. Furthermore, VIPR 320facilitates these interactions by creating, using, manipulating, andcoordinating data that may exist in various legacy databases and newdatabases for VOIP services, according to VOIP orders.

For example, VIPR 320 may interact with SOE 304 for receiving order 302,if order 302 is a VOIP order. VIPR 320 may interact with vacant numberdatabase 306 for assigning a telephone number to the VOIP serviceaccording to order 302. VIPR 320 may interact with order fulfillmentsystem 308 for equipment needed according to order 302.

Continuing with the exemplary interactions, VIPR 320 may interact withweb portal 322. Web portal 322 may be a part of a system that supportsInternet-based tools that a user may use for configuring and managingtheir VOIP service. VIPR 320 may interact with CMS 312, such as forcreating a new user account for new VOIP service or updating a user'saccount according to changes in a VOIP service. CMS 312 may be CMS 206in FIG. 2 and additional components for handling information pertainingto VOIP services.

If order 302 involves porting a telephone number already in use to aVOIP service, VIPR 320 may interact with porting system 324. Porting atelephone number, or simply, porting, is the process of changing theservice to an in-use telephone number from one provider to another, orone service type to another. For example, a user may have had atelephone number as a home telephone number for several years with oneprovider. The user may “port” the telephone number to another provider,thereby changing the provider but keeping the same home telephonenumber. Similarly, the user may be able to port the telephone numberfrom PSTN service to VOIP service.

Porting system 324 is a system that manages the porting process. As apart of the porting process, porting system 324 may interact withporting database 326, which may track the various telephone numbersbeing ported, and the stage of porting the porting process may be withrespect to each of those telephone numbers. As a part of the portingprocess, porting system 324 may communicate with other providers'systems as well. Porting system 324 may be a legacy porting systemtogether with additional components for handling information pertainingto VOIP services

VIPR 320 may interact with CODARS 310 for administrating and managingrecords of the VOIP telephone numbers and various network equipment.CODARS 310 may be a legacy CODARS together with additional componentsfor handling information pertaining to VOIP services. In one embodiment,CODARS 310 may include vacant number database 306 and act as theinventory of available telephone numbers that maybe assigned to VOIPservices.

VIPR 320 may interact with PSP 314, which may be PSP 204 in FIG. 2 andadditional components for handling information pertaining to VOIPservices, for provisioning a VOIP service according to order 302. PSP314 may interact with switch 316, which may also include additionalcomponents for handling information pertaining to VOIP services.

VIPR 320 may interact with technical support system 318. Technicalsupport system 318 maybe a legacy technical support system, such astechnical support system and other systems 212 in FIG. 2, together withadditional components for handling information pertaining to VOIPservices.

VIPR 320 may similarly interact with other legacy systems, componentshandling VOIP information in those legacy systems, or a combinationthereof. VIPR 320 facilitated interactions are described in detail withrespect to FIGS. 4 and 5 below.

With reference to FIG. 4, this figure depicts a component level blockdiagram of a VOIP repository system (VIPR) in accordance with anillustrative embodiment. VIPR 400 may be implemented using VIPR 320 inFIG. 3.

VIPR 400 includes several components for interfacing with one or moreother systems of a telecommunication provider. The one or more systemsof the telecommunication provider may be legacy systems, legacy systemswith VOIP components, VOIP systems, or a combination thereof. Theseveral components of VIPR 400 depicted in this figure and describedbelow may be implemented in software, hardware, firmware, or acombination thereof.

VIPR 400 may include SOE interface component 402 for interfacing with anSOE, such as SOE 304 in FIG. 3. Order fulfillment system interfacecomponent 404 interfaces with an order fulfillment system, such as orderfulfillment system 308 in FIG. 3. CODARS interface component 406interfaces with CODARS, such as CODARS 310 in FIG. 3. Order routingsystem interface component 408 interfaces with an order routing system,such as order routing system component of SOE 304 described in FIG. 3.An order routing system maybe a separate system and not a part of theSOE in a particular implementation. In such case, order routing systeminterface component 408 interfaces with the separate order routingsystem.

Order entry component 410 maybe an interface and logic for acceptingorders form sources other than SOE. For example, order entry component310 may support a manual order entry process by presenting a graphicaluser interface for a person to enter orders. PSP interface component 412interfaces with a PSP, such as PSP 314 in FIG. 3.

Porting system interface component 414 interfaces with a porting system,such as porting system 324 in FIG. 3. In one embodiment, the portingsystem maybe a national porting database (LSMS). In another embodiment,the porting system may be a system of a provider.

Web portal interface component 416 interfaces with a web portal, such asweb portal 322 in FIG. 3. CMS interface component 418 interfaces with aCMS, such as CMS 312 in FIG. 3. Data storage 420 is a storage for datathat VIPR or any of its components may utilize for storing data asneeded.

Additionally, each component in VIPR 400 may include its own storagespace. For example, CODARS interface component 406 may include storagespace for duplicating the inventory records from a legacy CODARS thatstores the inventory in a form that is not conducive to upload anddownload to and from VIPR 400. Alternatively, a component, such asCODARS interface component 406, may utilize a combination of a storagespace within the component and data storage 420 for storing data.

With reference to FIG. 5, this figure depicts a block diagram ofinteractions amongst various legacy systems, VOIP systems, and the VOIPrepository system in accordance with an illustrative embodiment. Order502 may be a VOIP order, similar to VOIP order in the form of order 302in FIG. 3. SOE 504 may be implemented using SOE 304 in FIG. 3. Orderrouting system 506 may be implemented as a component of SOE 504, or maybe a separate system as described above with respect to FIG. 4.

Order fulfillment system 508 may be implemented using order fulfillmentsystem 308 in FIG. 3. CODARS 510 maybe implemented using CODARS 310 inFIG. 3. CM 512 maybe implemented using CMS 312 in FIG. 3. PSP 514 may beimplemented using PSP 314 in FIG. 3. Switch 516 maybe implemented usingswitch 316 in FIG. 3. Technical support access 518 maybe access used bytechnical support system 318 in FIG. 3, by a technical support person,or both. VIPR 520 may be implemented using VIPR 320 in FIG. 3. Webportal 522 may be implemented using web portal 322 in FIG. 3.

Porting system 524 may be implemented using porting system 324 in FIG.3. Porting system 524 may or may not include or interact with a databasecorresponding to porting database 326 in FIG. 3. In one embodiment, theporting system may be a national porting database (LSMS). In anotherembodiment, the porting system may be a system of a provider. A personor system 526 may perform order entry using VIPR 520.

In operation, SOE 504 receives order 502. SOE 504 may send thatinformation from order 502 that pertains to providing an equipment tofulfill the order to order fulfillment system 508. SOE 504 may send theorder to order routing system 506, if the order pertains to VOIPservices. SOE 504 may also send all or part of the information fromorder 502 to CODARS 510 for administrative tasks and updating theinventory.

In one exemplary embodiment, VIPR 520 receives equipment informationfrom order fulfillment system 508. The equipment information may includethe serial number, make, model, type, access information, and othersimilar information about any equipment that the provider may providefor fulfilling order 502.

Continuing with the description of the exemplary embodiment, VIPR 520receives VOIP order information from order routing system 506. VIPR 520may receive virtual inventory information from CODARS 510. In oneembodiment, VIPR 520 may receive the complete inventory information. Inanother embodiment, VIPR 520 may receive inventory information limitedby some parameter, such as geographical location of the service addressin order 502. In another embodiment, VIPR 520 may request a specificvirtual item, such as a telephone number, from the inventory and mayreceive information pertaining to the requested item. In anotherembodiment, VIPR 520 may periodically receive inventory information,such as on a schedule from CODARS 510 periodically, such as on aschedule. In another embodiment, VIPR 520 may request inventoryinformation from CODARS 510 when VIPR 520 receives an order. Othercombinations of the inventory information exchanged between VIPR 520 andCODARS 510 win be conceivable from this disclosure.

VIPR 520 may also accept orders from other order entry systems, andmanual order entries from a provider's personnel. Once VIPR 520 receivesorder information, equipment information, and inventory information,VIPR 520 performs assigning functions for assigning virtual inventoryand other resources to the VOIP service being ordered. VIPR 520 alsoconstructs provisioning commands and sends the provisioning commands toPSP 514. Provisioning commands include service activation commands toPSP 514, provisioning information, and information for commands that thePSP may apply to switch 516. PSP 514 includes a provisioning processthat uses the commands and information received from VIPR 520 forprovisioning a telecommunication line for VOIP service according toorder 502. Provisioning information may include but is not limited toidentification, type, and amount of provider resources that should beallocated for the telecommunication line according to order 502.

VIPR 520 constructs and sends porting commands to porting system 524, ifa telephone number is being ported in order 502. Porting commandsinstruct porting system 524 to perform the transfer of the telephonenumber. Porting commands may include porting information, such as oldprovider, new provider, old type of service, new type of service,authorization for porting, and other information that may be useful incompleting the porting operation.

VIPR 520 constructs and sends registration commands to web portal 522.The registration commands instruct web portal 522 to register the userspecified in order 502 as a user of the provider's services. Aregistration command may include user information, for example, a user'sname, address, user identifier, features and services ordered, paymentinformation, assigned or ported telephone number, and any otherinformation relevant to the user. Specific implementations of theillustrative embodiments may use different sets of user information withthe registration command.

VIPR 520 constructs and sends setup commands to CMS 512. The setupcommands instruct CMS 512 to create or modify a user's account with theprovider. A setup command may include user information as describedabove, as well as virtual information, such as a telephone number forthe service, an IP address for the VOIP equipment, a listening port forthe data from the VOIP equipment, and other similar virtual informationpertaining to the service being ordered. A setup command may alsoinclude with a setup command information about the equipment, such as anidentifier, make, model, type, and other information received by VIPR520 from order fulfillment system 508.

VIPR 520 may send user and equipment information as described above to atechnical support system, if such as system is used. Technical supportpersonnel may use this information in a technical support system fortroubleshooting issues with a users service. For example, in oneembodiment, the technical support personnel can verify that they havenetwork access to the correct equipment by matching the equipment serialnumber of the device with which they are in communication, with theequipment serial number associated with a particular user in thetechnical support system. In another embodiment, a technical supportperson may access CMS 512 for the user and equipment information for asimilar purpose.

VIPR 520 may receive or provide confirmations or acknowledgements inresponse to the interactions VIPR 520 has with each system Using theseconfirmations or acknowledgments, VIPR 520 may determine whether thecommands sent to the various systems have successfully executed. Upondetermining that the commands have successfully executed and completedon the various systems, VIPR 520 may communicate a successful completionof order 502 to one or more of the depicted systems.

VIPR 520 may communicate the successful completion of order 502 toCODARS 510 so that CODARS 510 may update the inventory information. Forexample, in one embodiment, upon successful completion of order 502,CODARS 510 may reduce the inventory of available telephone numbers byremoving the telephone number used for completing order 502. In anotherembodiment, if VIPR 520 cannot provide an inventory update to CODARS510, VIPR 520 may similarly update any inventory information that may bewithin VIPR 520, such as in data storage 420 in FIG. 4. In anotherembodiment, VIPR 520 may update both, inventory information in CODARS510, as well as inventory information in VIPR 520, upon completion of anorder.

Each of the commands—the provisioning commands, the porting commands,the registration commands, the setup commands, or any combinationthereof—can take various forms. In one embodiment, the commands may bein the form of a character string of a specified structure. For example,a command may begin with a few characters identifying the type ofcommand. The command may further include zero or more pieces of dataseparated by a delimiter or by fixed lengths of the data. The commandmay terminate with a terminator or by a fixed length of the command.

In another embodiment, the command may be a structured document whichfollows a predefined structure. The data and command information may beembedded in the structured document according to the predefinedstructure. For example, the command may be in the form of an extensiblemarkup language (XML) document. Many other ways of constructing orstructuring the described commands will become apparent from thisdisclosure. Such ways of constructing or structuring the commands, orstructuring the commands, are contemplated within the scope of theillustrative embodiments.

VIPR 520 may interact with additional systems not shown here based on aparticular implementation of the illustrative embodiments. Furthermore,the interactions, the information, and the commands as described abovemay be combined, further subdivided, omitted, or augmented to in aparticular implementation without departing from the scope or spirit ofthe illustrative embodiments.

With reference to FIG. 6, this figure depicts a flowchart of a processof assigning and provisioning a VOIP service in accordance with anillustrative embodiment. Process 600 may be implemented in VIPR 520 inFIG. 5.

Process 600 begins by receiving order information (step 602). Process600 may also begin by receiving inventory information (step 604). Asdescribed with respect to FIG. 5, VIPR, such as VIPR 520 in FIG. 5, mayreceive inventory information from CODARS, such as CODARS 510 in FIG. 5,periodically or upon receiving an order. Process 600 begins at step 602when the process receives inventory information upon receiving an order.Process 600 begins at step 604 when the process receives the inventoryinformation periodically. The following description first describesprocess 600 when the process starts at step 602. Next, the descriptiondescribes process 600 when the process starts at step 604.

Starting at step 602, the process creates and sends several commands toseveral systems. For example, the process creates and sends commands toa provisioning system, such as PSP 514 in FIG. 5 (step 606). Continuingwith the example, the process also creates and sends commands to aporting system, such as PSP 514 in FIG. 5 (step 608). The process alsocreates and sends commands to a web portal, such as web portal 522 inFIG. 5 (step 610). The process also creates and sends commands to acustomer management system, such as CMS 512 in FIG. 5 (step 612). Thecommands described here are chosen only as exemplary and are notlimiting on the illustrative embodiments. Process 600 may create andsend additional or fewer commands in particular implementations of theillustrative embodiments. For example, process 600 may additionallycreate and send commands to a technical support system, such astechnical support system 318 in FIG. 3.

Process 600 determines whether each command sent from process 600 hascompleted successfully (step 614). If all commands have successfullycompleted, as may be reflected in confirmations that the process mayreceive from the various systems, (“Yes” path of step 614), the processmay send an acknowledgment or a confirmation of completion of the orderto an order management system, such as SOE 504 (step 616).

Note that in one embodiment, some or all systems may not send anyconfirmation or acknowledgment of command completion. The process maydetermine that commands sent to such systems have been completed byother techniques. In another embodiment, the process may send anacknowledgment or confirmation of order completion to an order routingsystem, such as order routing system 506 in FIG. 5. In anotherembodiment, the process may not send any acknowledgment or confirmationof order completion to any system, and the relevant systems maydetermine that the order has been completed by other implementationspecific methods.

Following step 616, the process updates the inventory information (step604). The process then proceeds again from either step 602 or step 604as described above. In one embodiment, the process may end after step616.

Returning to step 614, if the process determines that one or morecommands have not successfully completed, (“No” path of step 614), theprocess may send error information to the order management system (step618). In one embodiment, the process may send the error information toan order routing system. In another embodiment, the process may not sendany error information to any system and the appropriate systems maydetermine the error by alternate implementation specific methods.

Following step 618, the process determines if more orders are to beprocessed (step 620). If more orders are to be processed, (“Yes” path ofstep 620), the process returns to step 602 and proceeds as describedabove. If no more orders are to be processed, (“No” path of step 620),the process ends. In one embodiment, the process may not end if noorders are to be processed, but may return to step 604 and receive orupdate inventory information.

Process 600 may also begin by receiving or updating inventoryinformation (step 604). The process may receive complete inventoryinformation, an update to complete inventory information previouslyreceived, incremental updates to complete or partial inventoryinformation received previously, or any combination thereof, in step604.

When the process begins from step 604, or reaches step 604 whileperforming the steps reached when the process receives an order in step602, the process determines if the inventory information was received orupdated successfully (step 622). If the inventory information wassuccessfully received or updated, (“Yes” path of step 622), the processmay send an acknowledgment or confirmation to the inventory managementsystem, such as to CODARS 510 in FIG. 5 (step 624). If, however, theinventory information was not successfully received or updated, (“No”path of step 622), the process may send error information to theinventory management system (step 626). Note that process 600 may notsend any acknowledgment or confirmation of step 624, or the errorinformation of step 626, to an inventory management system in aparticular implementation.

Following step 624, the process determines if inventory informationshould be received or updated again, such as when a time period for anupdate has elapsed (step 628). If the inventory information should bereceived or updated again, (“Yes” path of step 628), the process returnsto step 604. If inventory information is not to be received or updatedagain, the process may determine if there are any orders to process(step 630). If there are orders to be processed, (“Yes” path of step630), the process proceeds to step 602 and follows the processingdescribed above. If there are no orders to be processed, (“No” path ofstep 630), the process ends.

Note that the steps of process 600 are selected and described only forclarity of the description and are not limiting on the illustrativeembodiments. Depicted steps may be combined, further divided, augmentedto, deleted, or modified in particular implementations.

Thus, in the illustrative embodiments described above, a computerimplemented method, apparatus, and computer program product provide forassigning and provisioning VOIP services. The illustrative embodimentsdescribe an improved telecommunication system where a legacy systems,legacy systems with VOIP components, or new systems for VOIP servicesmay be able to interact with each other with reduced or no manualprocesses for assigning and provisioning VOIP services. The method,apparatus, and computer usable program product of the illustrativeembodiments may reduce or remove the potential for errors andinefficiencies associated with the presently used manual processes.

The illustrative embodiments can take the form of an entirely hardwareembodiment, an entirely software embodiment, or an embodiment containingboth hardware and software elements. Furthermore, the illustrativeembodiments can take the form of a computer program product accessiblefrom a computer-usable or computer-readable medium providing programcode for use by or in connection with a computer or any instructionexecution system. For the purposes of this description, acomputer-usable or computer-readable medium can be any tangibleapparatus that can contain, store, communicate, propagate, or transportthe program for use by or in connection with the instruction executionsystem, apparatus, or device.

The medium can be an electronic, magnetic, optical, electromagnetic,infrared, or semiconductor system (or apparatus or device) or apropagation medium. Examples of a computer-readable medium include asemiconductor or solid state memory, magnetic tape, a removable computerdiskette, a random access memory (RAM), a read-only memory (ROM, a rigidmagnetic disk, and an optical disk Current examples of optical disksinclude compact disk—read-only memory (CD-ROM, compact disk—read/write(CD-R/W, and DVD.

Further, a computer storage medium may contain or store acomputer-readable program code such that when the computer-readableprogram code is executed on a computer, the execution of thiscomputer-readable program code causes the computer to transmit anothercomputer-readable program code over a communication link Thiscommunication link may use a medium that is, for example, withoutlimitation, physical or wireless.

The above description has been presented for purposes of illustrationand description, and is not intended to be exhaustive or limited to theillustrative embodiments in the form disclosed. Many modifications andvariations will be apparent to those of ordinary skill in the art.

1. A method for assigning and provisioning a VOIP service, the methodcomprising: receiving, in a data processing system, an order for theVOIP service; receiving, in the data processing system, informationabout virtual inventory, the virtual inventory including virtual itemsthat are used in configuring a new VOIP service; creating, in the dataprocessing system, a provisioning command including provisioninginformation for provisioning a telecommunication line according to theorder; sending, from the data processing system, the provisioningcommand to a provisioning system; creating, in the data processingsystem, if porting a phone number, a porting command including portinginformation for porting the phone number according to the order;sending, from the data processing system, the porting command to aporting system; creating, in the data processing system, a registrationcommand including user information for registering a user according tothe order; sending, from the data processing system, the registrationcommand to a web portal; creating, in the data processing system, asetup command including the user information for creating an account forthe user according to the order; sending, from the data processingsystem, the setup command to a customer management system; andcompleting, in the data processing system, the order for the VOIPservice.
 2. The method of claim 1, further comprising: updating, in thedata processing system, the information about virtual inventory, whereinthe update corresponds to assigning and provisioning the VOIP serviceaccording to the order.
 3. The method of claim 1, further comprising:updating, in a source of the information about virtual inventory, theinformation about virtual inventory, wherein the update corresponds toassigning and provisioning the VOIP service according to the order. 4.The method of claim 1, wherein the setup command further includes anequipment identifier associated with an equipment corresponding to theorder.
 5. The method of claim 4, wherein the customer management systemuses the equipment identifier to verify network access to the equipment.6. The method of claim 1, wherein the provisioning system applies theprovisioning command to a switch.
 7. The method of claim 1, wherein theinformation about virtual inventory is received one of periodically andafter receiving the order.
 8. The method of claim 1, wherein at leastone of the provisioning command, the porting command, the registrationcommand, and the setup command is a character string.
 9. The method ofclaim 1, wherein the completing the order includes confirming, from thedata processing system, if each of the provisioning command, the portingcommand, the registration command, and the setup command has beencompleted.
 10. A system for assigning and provisioning a VOIP service,the system comprising: a VOIP repository system, the VOIP repositorysystem configured to receive each of an order for the VOIP service andinformation about virtual inventory, the virtual inventory includingvirtual items that are used in configuring a new VOIP service, the VOIPrepository system further configured to create a provisioning commandincluding provisioning information for provisioning a telecommunicationline according to the order and sending the provisioning command to aprovisioning system, if porting a phone number, the VOIP repositorysystem further configured to create a porting command including portinginformation for porting the phone number according to the order andsending the porting command to a porting system, the VOIP repositorysystem further configured to create a registration command includinguser information for registering a user according to the order and tosend the registration command to a web portal, the VOIP repositorysystem further configured to create a setup command including the userinformation for creating an account for the user according to the orderand to send the setup command to a customer management system, and theVOIP repository system further configured to complete the order for theVOIP service.
 11. The system of claim 10, further including the VOIPrepository system further configured to update, in the VOIP repositorysystem, the information about virtual inventory, wherein the updatecorresponds to assigning and provisioning the VOIP service according tothe order.
 12. The system of claim 10, further including the VOIPrepository system further configured to update, in a source of theinformation about virtual inventory, the information about virtualinventory, wherein the update corresponds to assigning and provisioningthe VOIP service according to the order.
 13. The system of claim 10,wherein the setup command further includes an equipment identifierassociated with an equipment corresponding to the order.
 14. The systemof claim 13, wherein the customer management system uses the equipmentidentifier to verify network access to the equipment.
 15. The system ofclaim 10, wherein the provisioning system applies the provisioningcommand to a switch.
 16. The system of claim 10, wherein the informationabout virtual inventory is received one of periodically and afterreceiving the order.
 17. The system of claim 10, wherein at least one ofthe provisioning command, the porting command, the registration command,and the setup command is a character string.
 18. The system of claim 10,wherein the VOIP repository system completing the order includes theVOIP repository system confirming if each of the provisioning command,the porting command, the registration command, and the setup command hasbeen completed.
 19. A computer usable program product in anon-transitory computer readable medium storing computer executableinstructions for assigning and provisioning a VOIP service that, whenexecuted, cause a data processing system to: receive, in the dataprocessing system, an order for the VOIP service; receive, in the dataprocessing system, information about virtual inventory, the virtualinventory including virtual items that are used in configuring a newVOIP service; create, in the data processing system, a provisioningcommand including provisioning information for provisioning atelecommunication line according to the order; send, from the dataprocessing system, the provisioning command to a provisioning systemcreate, in the data processing system, if porting a phone number, aporting command including porting information for porting the phonenumber according to the order; send, from the data processing system,the porting command to a porting system; create, in the data processingsystem, a registration command including user information forregistering a user according to the order; send, from the dataprocessing system, the registration command to a web portal; create, inthe data processing system, a setup command including the userinformation for creating an account for the user according to the order;send, from the data processing system, the setup command to a customermanagement system; and complete, in the data processing system, theorder for the VOIP service.
 20. The computer usable program product ofclaim 19, further comprising instructions that, when executed cause thedata processing system to update, in the data processing system, theinformation about virtual inventory, wherein the update corresponds toassigning and provisioning the VOIP service according to the order. 21.The computer usable program product of claim 19, further comprisinginstructions that, when executed cause the data processing system to:update, in a source of the information about virtual inventory, theinformation about virtual inventory, wherein the update corresponds toassigning and provisioning the VOIP service according to the order. 22.The computer usable program product of claim 19, wherein the setupcommand further includes an equipment identifier associated with anequipment corresponding to the order.
 23. The computer usable programproduct of claim 22, wherein the customer management system uses theequipment identifier to verify network access to the equipment.
 24. Thecomputer usable program product of claim 19, wherein the provisioningsystem applies the provisioning command to a switch.
 25. The computerusable program product of claim 19, wherein the information aboutvirtual inventory is received one of periodically and after receivingthe order.
 26. The computer usable program product of claim 19, whereinat least one of the provisioning command, the porting command, theregistration command, and the setup command is a character string. 27.The computer usable program product of claim 19, wherein the completingthe order includes confirming, from the data processing system, if eachof the provisioning command, the porting command, the registrationcommand, and the setup command has been completed.